If ever there was a 'people business' it is surely in home care services. Our talented, capable, compassionate and focused team is at the forefront of all we do. Every day they deliver the Crown Home Care difference to every one of our clients and their families, which is why they undergo a stringent selection process and comprehensive background check and supply appropriate references. For your additional peace of mind, every new employee is inducted to Common Induction standards within six weeks of joining us and completes an NTO approved foundation level training course within six months. Furthermore, we manage and train our care team with the aim of every individual achieving QCF Diploma Level 2. All our employees receive the training appropriate to their work and receive annual training in health and safety matters, such as moving and handling, fire awareness and action and a range of other areas. Below you can get to know some of our key people a little better.
Lesley Packham – Director
Lesley has spent all her working life caring for people, qualifying as a nurse in 1978 and a midwife in 1980. She brings her considerable and unrivalled experience, expertise and commitment to our home care clients and their loved ones. After working for the NHS for a few years, Lesley established her first nursing and care agency in 1982. This proved so successful that it was later bought by a large corporation and Lesley became part of their senior management team. During the 1990s Lesley helped to deliver exemplary professional care services to nursing homes and hospitals before joining another private care company in 2006 to focus on providing help and support to people in their own homes. The company began to flourish with Lesley's management input, resulting in her becoming a director and shareholder. Her business and supervisory capabilities have been enhanced by an NVQ Level 4 qualification in Leadership and Management More recently, Lesley founded Crown Home Care Ltd to deliver her vision of providing the highest possible quality, service and value home care services to clients and their families. Lesley is the consummate care professional and uses her experience, passion and commitment to influence the training and support of care workers who, in turn, deliver excellence in every client's home.
Jodie Packham - Assistant Director
Jodie is an honours graduate with over seven years of experience gained in business and marketing in a number of sectors. Jodie has also completed her level 5 in Health and Social Care. She undertakes a number of key roles at Crown Home Care to ensure the wonderful work of our care team is supported by an equally successful and financially sound business model. In addition, with her background in marketing, Jodie understands the importance of delivering quality and customer service to our clients and our reputation and, therefore, helps drive these aspects of our operations. Jodie is also keen to keep Crown Home Care at the forefront of the industry and has introduced a range of contemporary initiatives. These include our state of the art paperless systems within Crown Home Care, our presence on Facebook and the use of an innovative telephone system to improve communications with our clients, their families, other healthcare professionals and our team.
Jenny Felmingham - Local Dementia Advisor
After a career as a graduate clinical scientist, Jenny volunteered in elderly day care, which led to the development of an interest in the problems that are faced on a daily basis by people living with dementia in the community. After obtaining a postgraduate diploma in dementia studies with the Bradford Dementia Group at the University of Bradford and with experience in problem solving and providing social activity in residential and specialised dementia care, Jenny is able to offer support and education to people with dementia living in the community and to their family and social networks. She passionately believes that, with the right support from family and social networks, and paid and unpaid carers, that a person with dementia can live a good quality life in their own home, and as part of the wider community.